‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
Originally found over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline could hardly be considered an natural focus for social media algorithms.
However, its rise as a viral TikTok topic has positioned it at the vanguard of an promotional upheaval, in which large companies are allocating substantial funds to content creators and reducing expenditure on promoting products in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have documented the product’s widespread use in “everyday tips”.
Hailed as a fix for dirty sneakers or making fragrance last longer, and also a remedy for noisy doorways. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Leveraging the Buzz
Noticing its viral resurgence, strategists within the corporation amplified the hacks by asking their own scientists to test them and sharing the findings with influencers.
Suggestions that it lessened the burn from hot food on the lips were confirmed. So too were ideas it could extend fragrance and revive leather bags. Suggestions it could whiten teeth or lengthen eyelashes were refuted.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to guide corporate planning has been labeled “social listening”. The company's chief executive, recently appointed, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of engaging audiences. She said interacting online “without dampening the fun” was crucial.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Now it’s many conversations, various groups. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by consumers, recommended by peers, that is how you can build trust and relevance. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
This plan mirrors profound shifts occurring in how media is consumed, with younger consumers spending more time on social media platforms than traditional TV, print, or radio.
The transition is visible in drops in broadcast and newspaper ads. Across Britain, ad revenues for primary networks have fallen by more than £600m in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a media convergence as large companies almost become production houses themselves, linking up with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us people trust recommendations from the individuals they follow over traditional advertisements. It's an ongoing shift.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to see what works.
This strategy is expanding. Promotional expenditure on digital creator partnerships is growing fourfold quicker than total media spending. In the US, it has increased by over 100% since 2021 and is forecast to attain tens of billions in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation.
She added: “A top-tier ROI marketing event is still the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”